Malindo Air Introduces New Contact Center Solution - Aviation News@Bernama.com
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Malindo Air Introduces New Contact Center Solution

November 10, 2017 17:03 PM E-mail this news to a friend Printable version of this news

KUALA LUMPUR, Nov 10 (Bernama) -- Malindo Air has successfully implemented an omi-channel contact center solution to align the customer care infrastructure and customer service processes to create a single, integrated solution for better customer experience with the use of the Aspect software.

"As part of our continuous effort to improve customers' experience, we have deployed this technology to handle voice and email interactions at our customer care center based in Malaysia," said Chief Executive Officer Chandran Rama Muthy in a statement.

Moving forward, the plan was to also deploy the technology from this platform to other operational users other than the customer care center locally, as well as, in the regional offices, which will improve cost-effectiveness and enhance customer service, he added.

-- BERNAMA


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