Malaysian National News Agency

Malindo Air Introduces New Contact Center Solution
November 10, 2017 17:03 PM
KUALA LUMPUR, Nov 10 (Bernama)-- MalindoAir has successfully implemented an omi-channel contact center solutionto align thecustomer care infrastructure and customer service processes to create a single, integrated solution for better customer experience with the use of the Aspect software.

"As part of our continuous effort to improve customers' experience, we have deployed this technology to handle voice and email interactions at our customer care center based in Malaysia," said Chief Executive OfficerChandran Rama Muthyin a statement.

Moving forward, the plan wasto also deploy the technology from this platform to other operational users other than the customer care center locally, as well as, in theregional offices, which will improve cost-effectiveness and enhancecustomer service,he added.


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